Executives must be empowered with insights captured on social media to drive effective business decisions. Social Intelligence is fast becoming the driver for improving customer service operations, marketing efforts and product development apart from driving effectiveness in other business processes across the organization. Our Social Intelligence solution empowers you to extract new value from insights captured on social media space.
We use best-of-breed enterprise class tools to listen to conversations from over 250 million sources. This is further refined by skilled analysts, using advanced text-mining tools, to improve accuracy to >95% levels. This is further synthesized by experienced analysts and using best-in-class tools/methodologies to:
Domain experts with the aid of rigorous statistical models derive:
"These reports are truly groundbreaking...you've combined the listening approach with editorial selection and quantifiable data. Listening mechanisms like this should be part of every product launch plan."Senior Manager
"These reports are vital to us as a company to quickly see emerging issues. We hear about them here much faster than other listening systems. I hope they're here to stay!"Manager
"This is a great data point around the value of proactive identification of issues via non-traditional methods. Love these "Social" reports :)"GM