Business organizations today operate in an intricate, buzzing framework of omnichannel customer interactions, with customer data streaming in from every interaction.
At Blueocean Market Intelligence, our Digital Customer Experience (DCX) Solution assimilates the vast fragmented customer data available within the organization using existing technology infrastructure to create a cohesive view of the customer experience across the customer journey and at each touch point, eliminate hurdles in their interactions with the business, and create a seamless, engaging, and enhanced digital customer experience.
With a combination of data, analytics, technology, practices, domain expertise, critical thinking approach, and roadmap to drive customer-centricity, our digital customer experience solution enables companies to:
Move from reactive to proactive customer engagement.
Make significant impact on measures like CSAT, CES, CCR, and NPS and reduce operational costs.
Create self-service customer interactions.
Upgrade your digital customer experience with the power of data and insights.
How a DCX Tech Stack Can Improve Your DCX Efficiencyon september 20, 2017 at 09.45 am
How does Lenovo drive an end to end DCX strategy by thinking about customer and their journey touch points and then defining an optimum Technology Stack. This session will give you a sneak peak to the outcomes of an effective DCX strategy at Lenovo.
whitepaper & Brochure
Thought Paper- Experiences Define Relationships and Loyalty
Customers interact with organizations in many ways and innumerable times. Every experience impacts their impression of the company and the collective essence of all experiences..
DCX Solution Brochure
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Save Operating Costs through insights
The client engaged Blueocean Market Intelligence's Digital Customer Experience Solution to understand why many customers preferred..
Multi-channel Insight for NPS by Optimizing Distribution Center
Blueocean Market Intelligence solved the problem of high post-delivery returns that led to poor customer experience, low overall Net Promoter Score (NPS)..