Massive Operating Efficiencies of the Digital Customer Experience
Webinar : Massive Operating Efficiencies of the Digital Customer Experience
This webinar describes the paradigm shift in the way organizations need to approach and manage customer experience in the digital age. This webinar is meant for both organizations that are new to this space as well as those that have a well-defined Digital Customer Experience (DCX) roadmap but are struggling to generate significant returns.
8th February 2018
All multichannel and pure play businesses in today's digital ecosystem consistently strive to improve customer satisfaction measures and reduce operational cost. What holds them back is typically lack of understanding of their audience personas, the way they profile and segment their customer base, and most importantly, low visibility around cross-channel journeys of their audience.
Join Sushant Ajmani, Vice President, Digital Customer Experience at Blueocean Market Intelligence as he demonstrates how Blueocean's Digital Customer Experience (DCX) solution can help your business:
Whether your organization is new to this space or is simply struggling to generate significant returns from a well-defined Digital Customer Experience roadmap, this webinar will give you enough takeaways to drive successful digital customer experience for your organization.
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Sushant has over 16 years of experience in the digital industry with strong background in Retail/E-commerce vertical. During his tenure, he has played multiple roles ranging from a business consultant to a product manager to an entrepreneur and finally, as a Vice President - Digital Customer Experience with Blueocean Market Intelligence. Read More